Citizen Complaint Process

The City of Portage Department of Public Safety (PDPS) strives to provide the highest quality service. Toward this end, we have established a process to review concerns that you, our public, express.  This process is detailed in the Citizen Complaint Process brochure to the right.

The PDPS complaint process is designed to deal with each complaint fairly and in a timely manner. Anyone who files a complaint is treated with respect. All accusations and allegations will be thoroughly investigated. It is the policy of this department that all findings are based on impartial evidence discovered during the investigation. The resolution of all of these issues are important to the department and to the citizens of Portage in order to maintain the highest professional standards.