Frequently Asked Questions

If you believe there is a water main break please contact Veolia (the city contract utility operator) at (269) 324-9235.

If you notice a sewer back up in your basement or on your property please contact Veolia (the city contract utility operator) at (269) 324-9235 to investigate the city system for blockages. The maintenance of the sewer line from the house to the street is in most instances the responsibility of the property owner.

Most areas of Portage have municipal water and/or sanitary sewer available. To determine the cost to make a connection to the system(s) please call the Department of Community Development at (269) 329-4466 to request a permit application be entered into the city permitting system for connection fee purposes.  No charges are assessed to submit a permit application; all fees are assessed when a permit is issued.

To see if this service is available in your area please contact the GIS Specialist in the Department of Community Development at (269) 329-4477.  Be aware that even though water and sewer facilities are available at a given address, outstanding benefit fees may exist.

If you have a question regarding your water and sewer bill please call the City of Portage Treasury Department at (269) 329-4455.

The Treasury Department is located at:
Portage City Hall
7900 S Westnedge Avenue
Portage, MI 49002

The department is open Monday through Thursday, 7:30 a.m. to 5:30 p.m. and Friday, 8 a.m. to 12 p.m.  A  drop box is available at City Hall (same address as listed for the Treasury) for after hours payments.

Please call Veolia (the city's utility contractor) at (269) 324-9235 and request a service person be dispatched to your home to determine the problem.