Frequently Asked Questions

Yes. A police officer will be dispatched to address the complaint. In many cases, callers reporting noise complaints prefer to remain anonymous. In those cases, the officer will still respond; however, if the noise has stopped when the officer arrives, no police action can be taken.

An officer will be dispatched on the same basis as that of a noise complaint.

We would prefer that you start with the officer’s/employee’s immediate supervisor. In most cases, this will be a Sergeant. There is always a police supervisor (a sergeant or lieutenant) on duty seven days a week, 24 hours a day - so please call (269) 329-4508. You may also complete a complaint/compliment form online or fill out a form located in the police lobby at 7810 Shaver Road, Portage, MI 49002. 

If the complaint can be resolved by a supervisor, they will do so. These issues usually involve a question of why the police do or do not do something. If the complaint cannot be resolved at this step, it is documented on a department administrative review form and directed to the Public Safety Director. Minor complaints will be referred to a supervisor to investigate. More serious complaints are referred to Internal Affairs. In most cases, it will be necessary to take a recorded statement from the person complaining. This eliminates any confusion or misunderstanding. Any witnesses will also be interviewed. The employees involved will be interviewed under oath and recorded. Any video, audio, documents, or other data will be collected. Internal Affairs will then compile all of this material into a file and refer all material to the Public Safety Director.

The Public Safety Director reviews all of the documentation and makes a determination. If department employees violate department policy, corrective action will be taken. This may range from remedial training, counseling, and up to and including termination. If the documentation does not support a finding of policy violation, no action is taken. The person making a complaint will be notified of the finding in writing.