Customer Service

The job of every city employee is to make it easy for residents and visitors to live, work, and do business in the City of Portage. Those who interact and do business with the city deserve to be treated in a professional, courteous, and timely manner and always with the utmost respect. City employees are committed to providing exceptional customer service.  View our Customer Service Mission Statement.

Tell Us How We're Doing

We value your comments concerning the service you receive and encourage your feedback. Let us know how we are doing. Take our Customer Service Questionnaire or call the Office of the City Manager at (269) 329-4404.

Questions & Comments

Your questions and comments are welcome - complete our form!

Report Issues

The City Manager is responsible for the day-to-day operations of the city. Citizens are encouraged to contact the City Manager with concerns or complaints about city services by calling Complaint Resolution at (269) 329-4404 or by visiting