Report a Damaged Mailbox

Did We Damage Your Mailbox? 

Snowplow operators in the city of Portage make every effort to minimize damage to mailboxes during their operations. However, due to the weight of the snow coming off the plow blade, it is often beyond the operator’s control to prevent damage to mailboxes. 

If your mailbox is damaged because of snowplow operations, the City of Portage offers repair or replacement services. If it is not possible to repair the damaged mailbox, it will be replaced with a standard mailbox that meets U.S. Postal Service specifications. The standard replacement mailbox is either white or black and measures 6.5” x 19” x 8.5” with a hinged door and flag. Damaged posts will be replaced with a standard 4” x 4” wooden post that meets U.S. Postal Service specifications. If you have a specialty mailbox or post and would like it to be replaced, you can choose to be reimbursed $44 by the city for the cost of the standard mailbox/post offered as part of the City of Portage Mailbox Repair Program. However, you will be responsible for any cost difference and the installation of the specialty equipment. Review the complete City of Portage Damaged Mailbox Replacement Policy.

Report a damaged mailbox by using our Report It! tool. Call the Department of Public Works at 329-4444 with questions about the Damaged Mailbox Repair Program or to report a damaged mailbox.