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1. How do I report a water main break?

If you believe there is a water main break please contact Veolia (the city contract utility operator) at (269) 324-9235.

2. How do I report a sewer line back up?

If you notice a sewer back up in your basement or on your property please contact Veolia (the city contract utility operator) at (269) 324-9235 to investigate the city system for blockages. The maintenance of the sewer line from the house to the street is in most instances the responsibility of the property owner.

3. How much does it cost to get connected to the city's water and sewer service if I have a well and septic system now?

Most areas of Portage have municipal water and/or sanitary sewer available. To determine the cost to make a connection to the system(s) please call the Department of Community Development at (269) 329-4466 to request a permit application be entered into the city permitting system for connection fee purposes.  No charges are assessed to submit a permit application; all fees are assessed when a permit is issued.

4. How do I know if water and sewer is available at a given address?

To see if this service is available in your area please contact the GIS Specialist in the Department of Community Development at (269) 329-4477.  Be aware that even though water and sewer facilities are available at a given address, outstanding benefit fees may exist.

5. Who do I contact if I think my water bill is wrong?

If you have a question regarding your water and sewer bill please call the City of Portage Treasury Department at (269) 329-4455.

6. Where do I go to pay my water bill?

The Treasury Department is located at:
Portage City Hall
7900 S Westnedge Avenue
Portage, MI 49002

The department is open Monday through Friday, 8 a.m. to 5 p.m.  A  drop box is available at City Hall (same address as listed for the Treasury) for after hours payments.

7. What do I do if my meter is leaking, I have low water pressure or feel that my water is discolored and/or has an odor?

Please call Veolia (the city's utility contractor) at (269) 324-9235 and request a service person be dispatched to your home to determine the problem.