In order to maintain a high level of excellence, the Portage Department of Public Safety continues to maintain status as an accredited police agency. The department is one of eight in the State of Michigan and one of approximately six-hundred in the country to receive this certification from the Commission on Accreditation for Law Enforcement Agencies (CALEA).

The program was developed to enhance law enforcement as a profession and to improve service delivery. CALEA's mission continues today through a tiered agency accreditation program. Agencies may participate in either the basic Law Enforcement Accreditation (Tier 1) or Advanced Law Enforcement Accreditation (Tier 2). The police award is Tier 2.

Portage Public Safety is committed to providing a safe community through continuous quality evaluation on emergency services. The Fire Division is accredited through an accreditation program administered by the Commission on Fire Accreditation International (CFAI). The program allows fire and emergency service agencies to compare performance standards to industry best practices in order to determine community risk and safety needs, to develop specific standards of cover, and to establish a method for achieving continuous organizational improvement. The Fire Division is one of three departments in the State of Michigan and one of approximately 220 around the world to hold accredited agency status through the Commission on Fire Accreditation International.

The City of Portage is 1 of 3 agencies in the State of Michigan to have earned accredited status for both police and fire.