Customer Service

The job of every city employee is to make it easy for residents and visitors to live, work and do business in the City of Portage. Those who interact and do business with the city deserve to be treated in a professional, courteous and timely manner and always with the utmost respect. 

City employees are committed to providing exceptional customer service and value your comments concerning service you received and encourage your feedback. Let us know how we are doing by taking our short Customer Service Questionnaire.

Customer Service Awards

Have you received superior customer service from a City of Portage employee? Do you frequently interact with a City of Portage employee who consistently delivers outstanding customer service?   If so, the City of Portage would like to hear from you! 

Nominate a City of Portage employee for the annual Outstanding Customer Service Award.  To be selected, an employee must deliver superior customer service on a consistent basis.  Superior customer service can be demonstrated in a number ways.  The manner in which an employee converses with a customer, the delivery of accurate and complete information and exceeding customer expectations are examples.  The award can also be given to an employee based, in part, on a one-time event that is very unique, complicated or significant. 

Nominations can be made by completing the form below or by calling 329-4533 to request a nomination form.  Nominations are due by November 10.  The recipient of the Outstanding Customer Service Award will be selected by the City Manager.  Up to three employees may be selected for honorable mention.  The awards will be announced in December.