The job of every city employee is to make it easy for residents and visitors to live, work and do business in the City of Portage. Those who interact and do business with the city deserve to be treated in a professional, courteous and timely manner and always with the utmost respect. City employees are committed to providing exceptional customer service and value your comments concerning service you received and encourage your feedback. Let us know how we are doing.
Have you received superior customer service from a City of Portage employee? Do you frequently interact with a City of Portage employee who consistently delivers outstanding customer service? If so, the City of Portage would like to hear from you! Nominate a City of Portage employee for the annual Outstanding Customer Service Award. To be selected, an employee must deliver superior customer service on a consistent basis. Superior customer service can be demonstrated in a number ways. The manner in which an employee converses with a customer, the delivery of accurate and complete information and exceeding customer expectations are examples.